RETURN POLICY: Returns of clothing are accepted only in case of prior authorization. Returns may be acceptable based on manufacturer's defect or sizing problems. If you have a defect in material, quality or the garment was the incorrect size, you must notify Customer Service by email within 48 hours of receiving your order. After they have given you authorization for a return, the item(s) must be received within 7 days.
(NOTE - Custom Sized Bikinis are one of a kind, made to fit and are not returnable) G-Strings, Thongs and Thong Swimwear, Lingerie Swimwear and Lingerie are considered personal intimate items and are NOT returnable - ITS THE LAW!)
MANY ITEMS ARE NOT ELIGIBLE FOR RETURN OR REFUND - INQUIRE BEFORE RETURNING ITEMS AS UNAUTHORIZED RETURNS ARE REFUSED AND MOST OFTEN END UP IN THE POSTAL DEAD LETTER SECTION OR LOST BY THE POST OFFICE OR RETURNED TO THE SENDER AT SENDERS EXPENSE
If you choose to exchange for another garment, you will only be charged shipping for the new garment. If you are returning an item for a credit, there is an industry standard 20%-25% restocking and repackage fee depending on the item. By State and Federal Laws, not all items can be returned for credit. Your credit card will be credited the price of the garment(s), less the 20%-25% ReStock fee as appropriate... Shipping Fees cannot be refunded. All products must be in perfect condition with tags still on and in original packaging. If a product has been worn or shows signs of wear, the product cannot be refunded and will be returned to the purchaser. (NOTE: Not all items can be exchanged)
ALL INTIMATE COSTUMES,HOSIERY/BODYSUITS, THONG GARMENTS, G-STRING, THONG PANTIES, THONGS, THONG BIKINIS, CHAIN CLOTHING, WIGS, PERSONAL LINGERIE and TEDDIES are NOT RETURNABLE due to health regulations of State and Federal Laws
You must obtain a RETURN AUTHORIZATION via email within 7 days of delivery to obtain credit or exchange. The company reserves the legal right to REFUSE unauthorized returns! All items must be new, clean and unworn with all tags attached. All pre-packaged items must be returned in original packaging.
For health reasons, panties/thongs/g strings attached to lingerie should NOT be tried on unless you intend to keep the garment. *Please remember to wear a liner when trying on an outfit that has a panty bottom.*
If returned item has been worn or damaged no refund will be given. Company Policy may allow a partial refund, a partial credit, or the garments are of the type or condition that they must be returned to you.
Items must be received within 7 days once return authorization has been obtained, NO EXCEPTIONS. The company will credit your card or issue a store credit within 30 Business Days HOWEVER, PLEASE ALLOW UP TO TWO MONTHLY BILLING CYCLES FOR THE REFUND TO SHOW UP ON YOUR CREDIT CARD STATEMENT
NOTE: NOT ALL ITEMS CAN BE RETURNED BY STATE AND FEDERAL LAW!
For reason of hygiene the return product must be unworn and unused. Underwear and intimate items, once worn or removed from the package cannot be returned. Federal and State Laws prohibit the return of certain undergarments such as thongs, panties, etc. Please write our merchant processing center in advance of returning any items for authorization instructions. The company cannot be responsible for returns that have not been authorized and your purchase from this website constitutes legal acceptance of these terms.
For any return authorization please reference your NAME AND INVOICE # and E-MAIL: